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carbrew
03-01-2007, 10:45 AM
Do you have a standard form that has to be completed when anyone comes out to fix any problems with your computers?

We unfortunately don't and are now having problems with the local PCT IT Department who swear blind they haven't done certain things when we know they have but we have no record!!!!:(

Jan Peppard
03-01-2007, 11:52 AM
Hi
We dont have a standard form but keep all IT maintenance logged in a book. As I do not know of any such form, I think it would be a good idea just to make a form up to your requirements and get your IT guys to sign it. Which, having read your post, will probably do one for myself now.

Jan

WinHC
31-07-2007, 10:41 AM
I just keep a documented history in the form of a table in a word file.
quick and easy way to keep track of what you've reported and the outcome.
5 columns: date, details of problem, resolution carried out, call log number, date problem resolved.

sri_130
16-04-2008, 12:45 PM
I would suggest exactly as above.

I personally will not sign anything when on site (such as a made up form about conducting work on practice machines) and I'd be wary of creating one and asking engineers to sign up.
The engineers should be conducting the repairs/maintenance in line with trust policies (gms/gpsoc etc) and any ad-hoc agreements are likely to confuse or even put off the people on site.

If you log the call correctly and record all the details yourself, there should be no need for such a document. Failing that, ask the trust for helpdesk statistics in relation to your practice(s).